Privacy Policy

We collect the minimum needed to run the service: your email, the product links you submit, the photos we pull from those links, and the shots we render for you. We do not sell your data and we do not use your product photos to train any model of our own.

The one thing worth reading carefully is who else sees your data. Rendering happens on Volcengine Ark (ByteDance) in China, which means the product photo you select leaves the EEA. If that is a problem for your compliance posture, stop here and email us before you upload anything.

Account data. Your email address, a hashed password (or your Google identity if you sign in with Google), your plan, and your remaining credits.

Content you submit. The marketplace URLs you paste, the product title and gallery images we retrieve from those public listing pages, the photo you select as the first frame, and your shot settings (camera move, lighting, background, ratio, duration).

Content we generate. The rendered video files, thumbnails, and any ad copy produced for image creatives.

Billing data. Waffo Pancake, our Merchant of Record, holds your card details — we never see or store a card number. We keep your subscription order ID and invoice history.

Technical data. Server logs containing IP address, user agent, timestamps and error traces, plus a rate-limit counter keyed to your account.

• To render the shots you ask for and deliver them to your dashboard.
• To meter credits, bill you, and honour refunds.
• To authenticate you and keep your account secure.
• To debug failures. When a render fails we log the stage, the error code and the prompt so we can fix it — that log includes the product title you submitted.
• To send transactional email: receipts, password resets, and service notices.

We do not use your product photos or rendered shots as training data, and we do not put them in marketing material without asking you first, in writing, for that specific asset.

We rely on performance of a contract for everything needed to deliver renders and bill you; on legitimate interests for security logging, abuse prevention and product debugging; and on consent for optional marketing email, which you can withdraw at any time from the unsubscribe link.

We use the following sub-processors. Two of them are in China, which is a transfer outside the EEA without an adequacy decision — we rely on Standard Contractual Clauses and we are telling you plainly rather than burying it.

We will update this list before adding a new processor. If you want notice by email when that happens, write to privacy@amazvid.com.

• Rendered shots and source photos — kept while your account is active so you can re-download them. Delete a job from your dashboard and the files are removed from storage within 30 days.
• Account data — kept until you delete your account, then removed within 30 days.
• Invoices and tax records — retained for as long as tax law requires, typically 7 years, even after account deletion. We cannot delete these on request.
• Server logs — 90 days.

You can request access, correction, deletion, a portable export, or restriction of processing. Email privacy@amazvid.com from your account address and we will respond within 30 days at the latest, usually much sooner.

You can delete your account yourself from Settings. Deletion removes your account data and media, but does not reverse charges already made or refund unused credits — see the refund policy for that.

If you are in the EEA or UK and think we have handled your data badly, you have the right to complain to your local supervisory authority. We would appreciate the chance to fix it first.

Data is encrypted in transit (TLS) and at rest. Access to production data is limited to the people who need it to operate the service. Row-level security is enforced in the database so one account cannot read another account's jobs or media.

No system is perfect. If we discover a breach affecting your data, we will notify you and the relevant authority within 72 hours of becoming aware of it.

We set a session cookie so you stay signed in, and a locale cookie so the site remembers your language. Waffo Pancake sets its own cookies on the checkout page for fraud prevention. We do not run advertising or cross-site tracking cookies.

AmazVid is a business tool and is not directed at anyone under 16. We do not knowingly collect data from children. If you believe a child has created an account, email privacy@amazvid.com and we will remove it.

If we make a change that materially affects how your data is handled, we will email account holders at least 14 days before it takes effect. Minor clarifications are published here with an updated date. Questions go to support@amazvid.com.